Sending a repair

First, the device needs to be packed in a sturdy box. If you don't have one, you can order shipping boxes online.

• Ensure there is at least 5 cm of space between the item and the sides of the box.
• Take the time to individually wrap each item and use sufficient cushioning material.
• If possible, use the original packaging of your device.
• Seal the box with plastic or nylon tape, at least five centimeters wide. Avoid using duct tape.

If you have a flight-case or other sturdy case for the device, place it in a suitable box for additional protection.

• Determine the length, width, and height. The longest side of the package is the length.
• Make sure to round up to the nearest centimeter when measuring.
• Weigh your package and record all the information.

If the goods don't weigh enough for the bathroom scale to provide an accurate figure, you can weigh yourself with and without the package, then subtract the difference to determine the weight of the package.

Contact us for packages heavier than 30 kg or larger than 100x50x50 cm (LxWxH).